Think twice before spending money with Geewiz

Don't expect any customer service, or urgency after you have paid for your item.

Thursday 25 May at 7:00 am I make a purchase of something marked "stock available in our warehouse". Later that day, I see the item is suddenly charged at a higher amount (fortunately I wasn't asked to pay the difference), and being shipped from an external supplier. According to Geewiz themselves, it takes two business days and was 'to be delivered to our warehouse" on Monday the 29th (already three business days at this stage. Once received at their warehouse, it will be shipped to me in Cape Town.

I spent Mon (29), Tues (30) and Wed (31) trying to ascertain why my order hadn't reached their warehouse yet. After taking me in circles for two days, was I informed on Wed that it is now dispatched from external supplier (ONLY NOW? I THOUGHT IT WAS DISPATCHED ON FRIDAY AS PER YOUR WEBSITE ORDER HISTORY) and will then be shipped to me once it reached their warehouse.

Later that Wednesday, I was informed that it will reach me the following Mon or Tues (5th or 6th JUNE). This is a total of 9 business days (13 days) after purchase. This is understandable IF THE WEBSITE DID NOT INDICATE 2-4 BUSINESS DAYS FOR DELIVERY.

Geewiz was my preferred choice, because their website indicated the quickest delivery time. Their service has proved otherwise.