Terrible service, disappointed

I will not be using Geewiz again, I would rather use takealot. Here is why: 1. Extremely slow customer response times. Engaging with the customer support team was an extremely painful process with average response times of 3 days. 2. Unpredictable deliverable times, they could not fulfil my order within the promised delivery times and didn't even communicate the delays. I drove ****s to come and pick up my order and it was not ready but they never communicated the delay. 3. Horrible return policy, they charged me 30% for a return, saying there were scratches on the product. I didn't even use the product. I opened it, switched it and realised it's not what I wanted and boxed it back up. The return process was so long.

Compared to takealot, Geewiz customer service and processes are a mess. I will be using takelaot going forward, the geewiz prices are like 5% percent less on geewiz, but you will pay for that 5% in headaches.