SM
Simphiwe M
1 reviews | Active since Feb 2025
17 Feb 2026, 15:28
Terrible First Order Experience – Avoid This Company
I placed my first order and have had no response from the company.
There’s no ETA, emails go unanswered, and the call centre never answers. My order is marked “Backorder – On The Way – Warehouse 1U,” yet the items are still advertised as available. Extremely frustrating—poor communication and zero clarity.
I do not recommend ordering from them.
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Replies (2)SM
Simphiwe M's updateReviewer Update
18 Feb 2026, 19:43What’s crazy is they quote a hello Peter ratings when they don’t even reply on the platform.
SM
Simphiwe M's update18 Feb 2026, 19:43
Reviewer Update
What’s crazy is they quote a hello Peter ratings when they don’t even reply on the platform.
Geewiz's replyOfficial
19 Feb 2026, 09:08Hi Simphiwe
Firstly, please accept our sincere apologies for the frustration and inconvenience you have experienced. We completely understand how concerning it is not to receive timely updates regarding your first order.
I did attempt to make contact with you and was able to reach Lerato, who advised that I could speak directly with her regarding your query.
To clarify, the item you ordered is currently in stock with our overseas supplier, as indicated on the product page at the time of purchase. Your order remains valid and is proceeding according to the estimated timeframe provided when the order was placed.We sincerely apologise for the delayed feedback via email. One of our agents has since been in contact with you to explain the expected ETA in more detail and to provide clarity on the process.
We truly value your business and appreciate your patience. Please feel free to reach out if you require any further assistance.
Regards,
The Geewiz Team
Firstly, please accept our sincere apologies for the frustration and inconvenience you have experienced. We completely understand how concerning it is not to receive timely updates regarding your first order.
I did attempt to make contact with you and was able to reach Lerato, who advised that I could speak directly with her regarding your query.
To clarify, the item you ordered is currently in stock with our overseas supplier, as indicated on the product page at the time of purchase. Your order remains valid and is proceeding according to the estimated timeframe provided when the order was placed.We sincerely apologise for the delayed feedback via email. One of our agents has since been in contact with you to explain the expected ETA in more detail and to provide clarity on the process.
We truly value your business and appreciate your patience. Please feel free to reach out if you require any further assistance.
Regards,
The Geewiz Team
Geewiz's reply19 Feb 2026, 09:08
Official
Hi Simphiwe
Firstly, please accept our sincere apologies for the frustration and inconvenience you have experienced. We completely understand how concerning it is not to receive timely updates regarding your first order.
I did attempt to make contact with you and was able to reach Lerato, who advised that I could speak directly with her regarding your query.
To clarify, the item you ordered is currently in stock with our overseas supplier, as indicated on the product page at the time of purchase. Your order remains valid and is proceeding according to the estimated timeframe provided when the order was placed.We sincerely apologise for the delayed feedback via email. One of our agents has since been in contact with you to explain the expected ETA in more detail and to provide clarity on the process.
We truly value your business and appreciate your patience. Please feel free to reach out if you require any further assistance.
Regards,
The Geewiz Team
Firstly, please accept our sincere apologies for the frustration and inconvenience you have experienced. We completely understand how concerning it is not to receive timely updates regarding your first order.
I did attempt to make contact with you and was able to reach Lerato, who advised that I could speak directly with her regarding your query.
To clarify, the item you ordered is currently in stock with our overseas supplier, as indicated on the product page at the time of purchase. Your order remains valid and is proceeding according to the estimated timeframe provided when the order was placed.We sincerely apologise for the delayed feedback via email. One of our agents has since been in contact with you to explain the expected ETA in more detail and to provide clarity on the process.
We truly value your business and appreciate your patience. Please feel free to reach out if you require any further assistance.
Regards,
The Geewiz Team