JH
Jan-Albert Haasbroek
1 reviews | Active since Jan 2015
25 Apr 2022, 15:34
Terrible aftersales!
Be careful, this company is quick to take your money, but you better pray nothing goes wrong! The aftersales service is absolutely terrible! How many emails and how many hours on hold is reasonable before a complaint is addressed? I have emailed them for weeks and spent countless hours on hold with nobody answering a single phone call. SARS call centers are a walk in the park compared to these guys..
Helpful (0)
Replies (2)0
Replies (2)
Geewiz's replyOfficial
25 Apr 2022, 16:35Hi Jan-Albert
So sorry that you are not able to get through to us :(
Unfortunately we are a bit short staffed at the moment and trying our best to answer all calls and emails as quickly as we can.
Could you please send me an email with your order number as well as contact number so that we can look into your complaint?
You can email me at ***.
As soon as we receive your details we will get in touch to resolve this for you.
Regards,
Meilssa
Customer Service Manager
So sorry that you are not able to get through to us :(
Unfortunately we are a bit short staffed at the moment and trying our best to answer all calls and emails as quickly as we can.
Could you please send me an email with your order number as well as contact number so that we can look into your complaint?
You can email me at ***.
As soon as we receive your details we will get in touch to resolve this for you.
Regards,
Meilssa
Customer Service Manager
Geewiz's reply25 Apr 2022, 16:35
Official
Hi Jan-Albert
So sorry that you are not able to get through to us :(
Unfortunately we are a bit short staffed at the moment and trying our best to answer all calls and emails as quickly as we can.
Could you please send me an email with your order number as well as contact number so that we can look into your complaint?
You can email me at ***.
As soon as we receive your details we will get in touch to resolve this for you.
Regards,
Meilssa
Customer Service Manager
So sorry that you are not able to get through to us :(
Unfortunately we are a bit short staffed at the moment and trying our best to answer all calls and emails as quickly as we can.
Could you please send me an email with your order number as well as contact number so that we can look into your complaint?
You can email me at ***.
As soon as we receive your details we will get in touch to resolve this for you.
Regards,
Meilssa
Customer Service Manager
Geewiz's replyOfficial
07 May 2022, 21:56Hi Jan-Albert
Just checking in, as I have not heard back from you.
Would you be able to email info(at)geewiz.co.za with your order number as well as contact number so that we can look into your complaint?
Regards,
Melissa
Customer Service Manager
Just checking in, as I have not heard back from you.
Would you be able to email info(at)geewiz.co.za with your order number as well as contact number so that we can look into your complaint?
Regards,
Melissa
Customer Service Manager
Geewiz's reply07 May 2022, 21:56
Official
Hi Jan-Albert
Just checking in, as I have not heard back from you.
Would you be able to email info(at)geewiz.co.za with your order number as well as contact number so that we can look into your complaint?
Regards,
Melissa
Customer Service Manager
Just checking in, as I have not heard back from you.
Would you be able to email info(at)geewiz.co.za with your order number as well as contact number so that we can look into your complaint?
Regards,
Melissa
Customer Service Manager