JS
James S
1 reviews | Active since Sept 2021
25 Jun 2022, 02:53
Sells used and Damaged goods
Delivery was good, but when I opened the item it was a used product with missing parts. This was not advertised. Logged a return immediately.
Item was collected. I am now waiting for their “supplier” to assess the item before I get anything back. Their “supplier” should just be honest and admit that I was sent a second hand item instead of inconveniencing me as the customer.
The customer care team do not provide constant updates, they did not care about my request for an update during the day.
First and Last.
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Replies (1)
Geewiz's replyOfficial
25 Jun 2022, 20:30Hi James
We are so sorry for the experience you've had :(
We will definitely be taking this up with our supplier as this is not how we would want our customers to receive their items.
We received your item on Thursday. 23 June, and the unit was sent in to the supplier yesterday. We should have feedback from the supplier on Monday so that we can get this sorted for you asap.
I sincerely apologise that my team did not provide sufficient updates, I will be taking this up with them as well so that it does not happen again in future. I will be in touch with you via email shortly.
Regards,
Melissa
Customer Service Manager
We are so sorry for the experience you've had :(
We will definitely be taking this up with our supplier as this is not how we would want our customers to receive their items.
We received your item on Thursday. 23 June, and the unit was sent in to the supplier yesterday. We should have feedback from the supplier on Monday so that we can get this sorted for you asap.
I sincerely apologise that my team did not provide sufficient updates, I will be taking this up with them as well so that it does not happen again in future. I will be in touch with you via email shortly.
Regards,
Melissa
Customer Service Manager
Geewiz's reply25 Jun 2022, 20:30
Official
Hi James
We are so sorry for the experience you've had :(
We will definitely be taking this up with our supplier as this is not how we would want our customers to receive their items.
We received your item on Thursday. 23 June, and the unit was sent in to the supplier yesterday. We should have feedback from the supplier on Monday so that we can get this sorted for you asap.
I sincerely apologise that my team did not provide sufficient updates, I will be taking this up with them as well so that it does not happen again in future. I will be in touch with you via email shortly.
Regards,
Melissa
Customer Service Manager
We are so sorry for the experience you've had :(
We will definitely be taking this up with our supplier as this is not how we would want our customers to receive their items.
We received your item on Thursday. 23 June, and the unit was sent in to the supplier yesterday. We should have feedback from the supplier on Monday so that we can get this sorted for you asap.
I sincerely apologise that my team did not provide sufficient updates, I will be taking this up with them as well so that it does not happen again in future. I will be in touch with you via email shortly.
Regards,
Melissa
Customer Service Manager