TM
Themba M

1 reviews | Active since Jul 2022

01 Feb 2023, 12:13

Returns are a nightmare with geewiz

Actually I am surprised to see a higher rating for geewiz.

You will order a product from them and they will deliver. The only nightmare starts when the product is defective. I returned a defective inverter on the 6th of December. What they needed to do was just to check if it does communicate with the panels. But hell no. It's February now and apparently they are still assessing it. They were also not giving me my money back. So during December I had to hustle some money in order to buy somewhere else otherwise I would have spent my December without electricity as I don't do eskom

My advise? Order from Take-a-lot for stress free.

0
Replies (1)
Geewiz
Geewiz's reply03 Feb 2023, 12:59
Official
Hi Themba

I am so sorry you feel this way.
As mentioned on email because the item was connected incorrectly we had needed to send the unit to our technician for assessment and we apologise that it had taken so long.
I have emailed you to advise on the way forward.

Regards,
Melissa
CS Manager