REGRETTING MY PURCHASE WITH GEEWIZ FOR THE PAST 6WEEKS

Before I bought the replacement battery to use on my inverter, I called up the store to get advise, they suggested the Enertec battery which I ordered from them and paid R3100 plus delivery.

Within 2 weeks of receiving it I started encountering problems and I contacted Geewiz, I received a reply from Cesar who said I must take it to a car battery store for a super charge as maybe the cells were asleep. I did as advised but that didn't work. I sent an email and I was advised to take it back to the store to get it replaced.

When I arrived there I was told they still needed to test the battery, and would send it back to me the following week. They only gave me a loan battery because I told Kurt that I will not leave without a battery as I need it for work.

The following week when I sent an email to follow up, I was then told my battery has been sent to get fixed. This is now 5 weeks ago. The fact that the item needed repairs within 3 weeks of purchase means it was faulty from the start.

I have sent emails to Geewiz/Kurt to either get a replacement battery or my money back and I get told that my battery has gone back to their supplier to get fixed. I have asked Kurt to escalate my case to his manager and his response is, that I will not get a replacement or my money back I must just wait for a refurbished battery.

Their loan battery doesn't even last 2 hours which means that when I get load shedding during my shift I get disconnected from work. To say I am disappointed is an understatement. I just want them to take their loan battery and give me my money back so I can purchase a new battery that will work.