QUESTIONABLE PRACTICE - GEEWIZ!

I had purchased a new Mecer 1200VA inverter on 3 January 2024. A product had been delivered. I tested the product a few days later, having purchased the product from Geewiz before (in which I had no issues in service), and found it to be faulty. I logged the return and the product was found faulty. The warranty process was unfortunately incorrectly followed wherein I had to wait for an internal assessment and then an assessment from the supplier which would take a number of days. They then realised that the product was to be replaced immediately as I had notified them of the problem within the required number of business days. A replacement was logged. When the replacement was delivered I could already see from damaged box that the product delivered was not new. I opened the box and the product was untidily packed, the required information pamphlet was not included and the surge protector plug was not included. It was clearly a used/refurbished product, or even the same product, that was sent to replace the new faulty product. I have now been forced to make alternate plans without the product despite acting as fast as I could to both obtain the product and assist in replacing it and I now await a further replacement. This is highly inconvenient given the current load shedding schedule and the fact that my kids start school on Wednesday and the inverter will become a necessity.