Professional, Courteous, Prompt, Communicative

GeeWiz exceeded my expectations on professionalism, courtesy, feedback and promptness. I highly recommend them.

I bought a Hybrid Inverter from GeeWiz. After testing it, I came to the conclusion that it didn’t meet my needs for various reasons, and that I couldn’t have been sure of that from website information. (I had not consulted GeeWiz’ sales team on that purchase because I bought it on a weekend). I decided to return it. To try to identify a suitable replacement, I phoned technical support and spoke to Jannie. He listened carefully to my experience; and recommended a solution that GeeWiz uses in its offices and has great faith in. That gave a lot of comfort that they know the product: and it was clear he was basing this recommendation on assessing my needs. He immediately sent me an email with links to the components I would need to order.

However, there was a less expensive option that I believed would meet my limited needs if it passed various tests. I emailed Jannie to ask whether he would test it to see if it was fit for my purpose. He phoned almost immediately, thanked me for the questions as they were very useful in determining whether this product was fit for purpose. He said he would gladly test the product and give me feedback and he started immediately. He said he would also put the outcome of his tests on the website so that future potential clients would have all the new information to make informed purchase decisions. As he got results, the website was updated (and he gave me feedback). This professionalism of welcoming client suggestions, and immediately taking practical steps to improve GeeWiz’s offering impressed me.

Within a couple of hours after requesting a return, I received a notification that a courier would collect the produce within half an hour. I packed it up, handed it over and it was gone. I realized in my rush I had not included the instruction manual. I phoned and spoke to Fairlynne, offering to return the manual by post. She immediately said that I should not worry: they would print a new one. On the next business day, I got the following emails: 15h10: "The return has arrived at Geewiz" 15h55: "Product being assessed by Geewiz" 16h18: a phonecall from Fairlynne checking whether I was in a position to send bank account details (as she knew I am on holiday). 16h29: "Your return has been completed" All interactions with the team were courteous and professional. I don’t think anyone could reasonably expect better service. Thank you all.