NM
Naledi M
1 reviews | Active since Jul 2023
03 Jan 2026, 21:49
Poor Service|-****mers
If there was a zero rating, I'd give these guys a zero and warn everyone against buying at Geewiz.
I bought headsets for work purposes which costs about R900, and they were of poor audio quality, way poor than my old headset which costed R300. I returned them because it was difficult speaking to customers with using such poor-quality headsets. Now apparently, they cannot give me alternative headsets or refund my money because their supplier says the headset are working fine which is definitely not my experience and they want to return them to me. I asked Geewiz to tell me who is their supplier and they said they do not disclose their suppliers. Essentially, I have been ****med !!!!!
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Geewiz's replyOfficial
14 Jan 2026, 09:31Hi Naledi
We are sorry to hear that you feel disappointed and appreciate you sharing your experience.
To clarify the timeline, we offer a 7-day satisfaction return policy for items where a customer is unhappy with performance or quality. The headset was delivered on 31 October 2025, but the return was only logged on 11 November, which falls outside this policy period.
We did attempt to arrange collection after the return was logged, however we did not receive a response at the time. On 26 November, the return was cancelled at your request, and when a request was made to reopen it on 27 November, it was unfortunately already outside the allowable return timeframe.
The supplier assessed the headset and confirmed that it is working as intended, with no manufacturing fault found. As the return was based on dissatisfaction rather than a defect, and due to the extended timeline, the return could not be accepted in line with our returns policy.
We understand that product expectations can vary and regret that this outcome was not what you had hoped for. Your feedback is noted and appreciated.
Kind regards,
Geewiz Management
We are sorry to hear that you feel disappointed and appreciate you sharing your experience.
To clarify the timeline, we offer a 7-day satisfaction return policy for items where a customer is unhappy with performance or quality. The headset was delivered on 31 October 2025, but the return was only logged on 11 November, which falls outside this policy period.
We did attempt to arrange collection after the return was logged, however we did not receive a response at the time. On 26 November, the return was cancelled at your request, and when a request was made to reopen it on 27 November, it was unfortunately already outside the allowable return timeframe.
The supplier assessed the headset and confirmed that it is working as intended, with no manufacturing fault found. As the return was based on dissatisfaction rather than a defect, and due to the extended timeline, the return could not be accepted in line with our returns policy.
We understand that product expectations can vary and regret that this outcome was not what you had hoped for. Your feedback is noted and appreciated.
Kind regards,
Geewiz Management
Geewiz's reply14 Jan 2026, 09:31
Official
Hi Naledi
We are sorry to hear that you feel disappointed and appreciate you sharing your experience.
To clarify the timeline, we offer a 7-day satisfaction return policy for items where a customer is unhappy with performance or quality. The headset was delivered on 31 October 2025, but the return was only logged on 11 November, which falls outside this policy period.
We did attempt to arrange collection after the return was logged, however we did not receive a response at the time. On 26 November, the return was cancelled at your request, and when a request was made to reopen it on 27 November, it was unfortunately already outside the allowable return timeframe.
The supplier assessed the headset and confirmed that it is working as intended, with no manufacturing fault found. As the return was based on dissatisfaction rather than a defect, and due to the extended timeline, the return could not be accepted in line with our returns policy.
We understand that product expectations can vary and regret that this outcome was not what you had hoped for. Your feedback is noted and appreciated.
Kind regards,
Geewiz Management
We are sorry to hear that you feel disappointed and appreciate you sharing your experience.
To clarify the timeline, we offer a 7-day satisfaction return policy for items where a customer is unhappy with performance or quality. The headset was delivered on 31 October 2025, but the return was only logged on 11 November, which falls outside this policy period.
We did attempt to arrange collection after the return was logged, however we did not receive a response at the time. On 26 November, the return was cancelled at your request, and when a request was made to reopen it on 27 November, it was unfortunately already outside the allowable return timeframe.
The supplier assessed the headset and confirmed that it is working as intended, with no manufacturing fault found. As the return was based on dissatisfaction rather than a defect, and due to the extended timeline, the return could not be accepted in line with our returns policy.
We understand that product expectations can vary and regret that this outcome was not what you had hoped for. Your feedback is noted and appreciated.
Kind regards,
Geewiz Management