DH
Danie H
1 reviews | Active since Jul 2013
11 Dec 2023, 13:47
Pathetic refund service
Bought an item and returned it one day later. Two weeks af this I still dont have a refund
Helpful (0)
Replies (3)0
Replies (3)
Geewiz's replyOfficial
11 Dec 2023, 17:04Hi Danie
We're so sorry about this!
Your return was logged within the 7 day return period and we are trying to sort the return for you as quickly as possible.
The returns agent should be in contact soonest.
Regards,
Melissa
CS & Returns Manager
We're so sorry about this!
Your return was logged within the 7 day return period and we are trying to sort the return for you as quickly as possible.
The returns agent should be in contact soonest.
Regards,
Melissa
CS & Returns Manager
Geewiz's reply11 Dec 2023, 17:04
Official
Hi Danie
We're so sorry about this!
Your return was logged within the 7 day return period and we are trying to sort the return for you as quickly as possible.
The returns agent should be in contact soonest.
Regards,
Melissa
CS & Returns Manager
We're so sorry about this!
Your return was logged within the 7 day return period and we are trying to sort the return for you as quickly as possible.
The returns agent should be in contact soonest.
Regards,
Melissa
CS & Returns Manager
DH
Danie H's updateReviewer Update
12 Dec 2023, 09:15I had a phone call with action to refund the same day of the complaint on Hello Peter so GeeWiz seems to care about complaints.
However they charge a handling fee of around 10% and will not refund the full amount. Apparently this is due to the item being opened. My item was returend in perfcet condition so the actions is not reasonable. I bought from GeeWiz due to price and the handling fee defeats the object of the transaction.
I would reccopmend any person to stick with other suppliers and avoid complanies like Geewiz
However they charge a handling fee of around 10% and will not refund the full amount. Apparently this is due to the item being opened. My item was returend in perfcet condition so the actions is not reasonable. I bought from GeeWiz due to price and the handling fee defeats the object of the transaction.
I would reccopmend any person to stick with other suppliers and avoid complanies like Geewiz
DH
Danie H's update12 Dec 2023, 09:15
Reviewer Update
I had a phone call with action to refund the same day of the complaint on Hello Peter so GeeWiz seems to care about complaints.
However they charge a handling fee of around 10% and will not refund the full amount. Apparently this is due to the item being opened. My item was returend in perfcet condition so the actions is not reasonable. I bought from GeeWiz due to price and the handling fee defeats the object of the transaction.
I would reccopmend any person to stick with other suppliers and avoid complanies like Geewiz
However they charge a handling fee of around 10% and will not refund the full amount. Apparently this is due to the item being opened. My item was returend in perfcet condition so the actions is not reasonable. I bought from GeeWiz due to price and the handling fee defeats the object of the transaction.
I would reccopmend any person to stick with other suppliers and avoid complanies like Geewiz
Geewiz's replyOfficial
12 Dec 2023, 10:34Hi Danie
We understand that you are not happy with the outcome however the restocking fee was charged because the seal was broken and we cannot resell the unit as brand new any more.
Our returns policy does state the following:
"ALL returns are subject to up to a 30% restocking fee if item is no longer in BRAND NEW condition or if item seal/packaging has been broken."
I hope that you will give us another chance in future.
Regards,
Melissa
CS & Returns Manager
We understand that you are not happy with the outcome however the restocking fee was charged because the seal was broken and we cannot resell the unit as brand new any more.
Our returns policy does state the following:
"ALL returns are subject to up to a 30% restocking fee if item is no longer in BRAND NEW condition or if item seal/packaging has been broken."
I hope that you will give us another chance in future.
Regards,
Melissa
CS & Returns Manager
Geewiz's reply12 Dec 2023, 10:34
Official
Hi Danie
We understand that you are not happy with the outcome however the restocking fee was charged because the seal was broken and we cannot resell the unit as brand new any more.
Our returns policy does state the following:
"ALL returns are subject to up to a 30% restocking fee if item is no longer in BRAND NEW condition or if item seal/packaging has been broken."
I hope that you will give us another chance in future.
Regards,
Melissa
CS & Returns Manager
We understand that you are not happy with the outcome however the restocking fee was charged because the seal was broken and we cannot resell the unit as brand new any more.
Our returns policy does state the following:
"ALL returns are subject to up to a 30% restocking fee if item is no longer in BRAND NEW condition or if item seal/packaging has been broken."
I hope that you will give us another chance in future.
Regards,
Melissa
CS & Returns Manager