AJ
Ashley J
1 reviews | Active since Oct 2021
27 Oct 2021, 12:32
Not great at returning and refunding
They are great at selling, but not so great at returning and refunding. I am struggling endlessly with a defective product, which they insists is working.
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Replies (1)
Geewiz's replyOfficial
12 Nov 2021, 11:55Hi Ashley
We apologise that the return process took longer than expected, however we did need to assess the unit to confirm whether the unit was faulty or not.
After the assessments were done, we concluded that the unit is working.
As you were not happy with the outcome and the item itself, we offered to refund you for the item and the refund was processed to you on 29 Oct.
We sincerely hope that you will give us another chance in the future.
Regards,
Melissa
Customer Service Manager
We apologise that the return process took longer than expected, however we did need to assess the unit to confirm whether the unit was faulty or not.
After the assessments were done, we concluded that the unit is working.
As you were not happy with the outcome and the item itself, we offered to refund you for the item and the refund was processed to you on 29 Oct.
We sincerely hope that you will give us another chance in the future.
Regards,
Melissa
Customer Service Manager
Geewiz's reply12 Nov 2021, 11:55
Official
Hi Ashley
We apologise that the return process took longer than expected, however we did need to assess the unit to confirm whether the unit was faulty or not.
After the assessments were done, we concluded that the unit is working.
As you were not happy with the outcome and the item itself, we offered to refund you for the item and the refund was processed to you on 29 Oct.
We sincerely hope that you will give us another chance in the future.
Regards,
Melissa
Customer Service Manager
We apologise that the return process took longer than expected, however we did need to assess the unit to confirm whether the unit was faulty or not.
After the assessments were done, we concluded that the unit is working.
As you were not happy with the outcome and the item itself, we offered to refund you for the item and the refund was processed to you on 29 Oct.
We sincerely hope that you will give us another chance in the future.
Regards,
Melissa
Customer Service Manager