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Anele T

1 reviews | Active since Jun 2019

24 Mar 2021, 10:01

Meh

I have ordered 3 times from them, once from a major city, and twice from a small town. I bought an Intellinet 502306 antenna which did not come with a connecting cable, although its manual states that it should. Geewiz can at least state that it does not come with it. Their courier "Fastway Couriers" can also improve delivery time by 1 or 2 days, but do expect to get your parcel within 7 days.

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Replies (3)
Geewiz
Geewiz's reply30 Apr 2021, 10:42
Official
Hi Anele

We are so sorry that you've had a bad experience with us.
I would like to assist you with making it better.

Please can you send through your order number to *** so that I can look into why and how this could have happened.

Regards,
Melissa
Customer Service Supervisor
Geewiz
Geewiz's reply04 May 2021, 15:55
Official
Hi Anele

Thank you for your reply.

We apologise that your second order took longer than expected to be delivered to you. I will be looking into this with my couriers and will revert via email with further feedback.

Regards, 
Melissa
Geewiz
Geewiz's reply07 May 2021, 10:32
Official
Hi Anele

Our couriers advised that the reason for the delay was because there were road closures at the time of delivery. Unfortunately road closures are outside of our and our courier's control. 
We try our best to keep our customers informed with regards to delayed deliveries.

Regards,
Melissa