Judge a company by how they conduct refunds - This one is not good!

Item: Geewiz
Rating: 1
Author: Justin P

I have never had a bad experience with GeeWiz, in fact I endorsed them as far as possible...that is of course until it came to "refunds". 13th Sep - product ordered 13th Sep - Product received - Excellent! 14th – Refund requested - Did not work as described 20th – Collection from me 23rd – product received by GW 5th Oct - after countless follows up by myself, I am told that there is a 10% restocking fee and that I receive only a voucher.

As much as it saddens me, I cannot do business with a firm that operates like this.

Helpful (0)

Replies (2)

Geewiz's replyOfficial

05 Oct 2021, 14:13

Hi Justin

I am really sorry for the bad experience you've had regarding your return :(
We apologise for the delay and I will arrange for the full refund to be processed to you as soon as possible

We will be taking this up with the relevant department.

Many apologies for the inconvenience caused!

Regards,
Melissa

Geewiz's reply05 Oct 2021, 14:13

Official

Justin P's updateReviewer Update

05 Oct 2021, 14:36

Thank you Melissa for your reply and while I do appreciate it, it is frustrating that it has to come to this.
Further, when in the past GeeWiz was my default on-line tech platform, I now have doubt.
I will update my satisfaction here when everything has been put to bed.

Thanks Again,

Justin P's update05 Oct 2021, 14:36

Reviewer Update