ED
Ebrahim D
1 reviews | Active since Dec 2015
04 Jul 2025, 20:59
Incorrect Item
I purchased a router from Geewiz. The delivery was delayed for a few days due to no stock and when I finally received the item it was incorrect. I enquired with support and advised of the mistake but they're adamant the item is correct even though the product on the site and what was delivered is different. Also according to them the item can be returned but I have to pay restock fee for an item that THEY incorrectly delivered!!!!!!!!!!
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Geewiz's replyOfficial
09 Jul 2025, 11:53Hi Ebrahim
We’re truly sorry to hear about your experience and for the frustration this has caused. We sincerely apologise for the initial delay in delivery due to the item being temporarily out of stock.Regarding the item you received, we understand your concerns and sincerely regret that the outcome did not meet your satisfaction. After reviewing the matter with both our supplier and technical team, they have confirmed that the item delivered does match the product that was ordered. We acknowledge, however, that this may not align with your expectations based on the product listing, and we apologise for any confusion or disappointment caused.
We also regret that our resolution did not meet your expectations. As discussed, the return process is currently underway, and we appreciate your patience throughout.Please accept our sincerest apologies once again for the inconvenience. We value your feedback and will use this experience to continue improving our service.
Kind regards,
The Geewiz Team
We’re truly sorry to hear about your experience and for the frustration this has caused. We sincerely apologise for the initial delay in delivery due to the item being temporarily out of stock.Regarding the item you received, we understand your concerns and sincerely regret that the outcome did not meet your satisfaction. After reviewing the matter with both our supplier and technical team, they have confirmed that the item delivered does match the product that was ordered. We acknowledge, however, that this may not align with your expectations based on the product listing, and we apologise for any confusion or disappointment caused.
We also regret that our resolution did not meet your expectations. As discussed, the return process is currently underway, and we appreciate your patience throughout.Please accept our sincerest apologies once again for the inconvenience. We value your feedback and will use this experience to continue improving our service.
Kind regards,
The Geewiz Team
Geewiz's reply09 Jul 2025, 11:53
Official
Hi Ebrahim
We’re truly sorry to hear about your experience and for the frustration this has caused. We sincerely apologise for the initial delay in delivery due to the item being temporarily out of stock.Regarding the item you received, we understand your concerns and sincerely regret that the outcome did not meet your satisfaction. After reviewing the matter with both our supplier and technical team, they have confirmed that the item delivered does match the product that was ordered. We acknowledge, however, that this may not align with your expectations based on the product listing, and we apologise for any confusion or disappointment caused.
We also regret that our resolution did not meet your expectations. As discussed, the return process is currently underway, and we appreciate your patience throughout.Please accept our sincerest apologies once again for the inconvenience. We value your feedback and will use this experience to continue improving our service.
Kind regards,
The Geewiz Team
We’re truly sorry to hear about your experience and for the frustration this has caused. We sincerely apologise for the initial delay in delivery due to the item being temporarily out of stock.Regarding the item you received, we understand your concerns and sincerely regret that the outcome did not meet your satisfaction. After reviewing the matter with both our supplier and technical team, they have confirmed that the item delivered does match the product that was ordered. We acknowledge, however, that this may not align with your expectations based on the product listing, and we apologise for any confusion or disappointment caused.
We also regret that our resolution did not meet your expectations. As discussed, the return process is currently underway, and we appreciate your patience throughout.Please accept our sincerest apologies once again for the inconvenience. We value your feedback and will use this experience to continue improving our service.
Kind regards,
The Geewiz Team