CM
Chris M
1 reviews | Active since Sept 2022
11 Sept 2026, 09:39
Horrible service !!!!!!
Pathetic service and the staff promised they will call back they don't the courier cancelled the order and geewiz did nothing omg I'll never use them ever again *********** company with bad service
Helpful (0)
Replies (4)0
Replies (4)
Geewiz's replyOfficial
11 Sept 2026, 10:13Hi Chris
We sincerely apologise for the frustration caused and are sorry that you feel you received poor service.
We understand that you spoke to one of our team members yesterday, who explained why Breaze cancelled the delivery. The order was subsequently shipped with MDS Collivery and is currently out for delivery.
I also tried calling you today to follow up personally, but unfortunately the call rang till voicemail. We do apologise for the inconvenience and communication issues experienced.
Regards,
The Geewiz Team
Regards,
The Geewiz Team
Geewiz's reply11 Sept 2026, 10:13
Official
Hi Chris
We sincerely apologise for the frustration caused and are sorry that you feel you received poor service.
We understand that you spoke to one of our team members yesterday, who explained why Breaze cancelled the delivery. The order was subsequently shipped with MDS Collivery and is currently out for delivery.
I also tried calling you today to follow up personally, but unfortunately the call rang till voicemail. We do apologise for the inconvenience and communication issues experienced.
Regards,
The Geewiz Team
Regards,
The Geewiz Team
CM
Chris M's updateReviewer Update
11 Sept 2026, 10:20Their number a Chinese person is speaking and saying the number don't don't exist I don't your call I want my item delivered call your delivery team and get them to deliver my item as urgent please
CM
Chris M's update11 Sept 2026, 10:20
Reviewer Update
Their number a Chinese person is speaking and saying the number don't don't exist I don't your call I want my item delivered call your delivery team and get them to deliver my item as urgent please
Geewiz's replyOfficial
11 Sept 2026, 10:26Hi Chris,
We sincerely apologise for the frustration caused and understand your urgency.
As per your conversation with Odwa yesterday, the reason for the initial cancellation was explained, and your order was subsequently re-shipped with MDS Collivery, a courier service we work closely with. The order is currently out for delivery under waybill ***.
As the Customer Service Team Leader, I have personally followed up on the urgency with the courier via our WhatsApp group to ensure this is prioritised.
I also tried calling you today to further clarify and follow up on the matter, as discussed with one of our agents yesterday.
We are sorry for the inconvenience caused and are doing everything we can on our side to get your order to you as urgently as possible.
Please see the screenshot below.
Please see the screenshot below.
Geewiz's reply11 Sept 2026, 10:26
Official
Hi Chris,
We sincerely apologise for the frustration caused and understand your urgency.
As per your conversation with Odwa yesterday, the reason for the initial cancellation was explained, and your order was subsequently re-shipped with MDS Collivery, a courier service we work closely with. The order is currently out for delivery under waybill ***.
As the Customer Service Team Leader, I have personally followed up on the urgency with the courier via our WhatsApp group to ensure this is prioritised.
I also tried calling you today to further clarify and follow up on the matter, as discussed with one of our agents yesterday.
We are sorry for the inconvenience caused and are doing everything we can on our side to get your order to you as urgently as possible.
Please see the screenshot below.
Please see the screenshot below.
CM
Chris M's updateReviewer Update
11 Sept 2026, 15:51Finally received thanks
CM
Chris M's update11 Sept 2026, 15:51
Reviewer Update
Finally received thanks