Great products bad Returbs and Warrantiy Policies

I have logged 2x Faulty purchases both dead on arrival UPS battery reltated valued oved R1200 in total. My request ro return has besn accepted and acknowledges but almost 2 months later nothing has happened. I have dven orfered and received another item from GeeWizz. Their returns plociy and practices seem to be anri -consumed. I havent even receivedn an email stating the returns process so I have no idea what to do. Keeping in mind I havent even used the items they wwre dead on arrival and couldnve been tested before sending. II would askvise all customers to consider the warrantiy and returbns of an item before purchasing . Even Amazon USA has better returns policy on their items I would rrather purchase therd with oeace of mind.

Warranty and returns is crucial and essential in the area GeeWizz operates so if they can fix this they have a winner else tney will continue to bleed out coustomers with every faulty item sold - Word of Mouth is still the King of Close the sale advertsising