Great after-sales customer service

A DVR unit bought from Geewiz failed after a few months. After following the usual return process for inspection/repair, the repaired unit seemed to have the same fault. On my 2nd return, Technical Manager Jannie Lubbe made a prompt decision to provide a new replacement unit and thus freed me as customer from the cycle of being involved in the pain of dealing with the return-assessment-repair processes with the manufacturer / supplier. Geewiz effectively took on the risk of a possible unfavourable replacement decision from the manufacturer / supplier, in the interest of a great customer experience. This is something one does not see every day. Kudos!