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Sherman A
1 reviews | Active since Jan 2017
12 Jan 2021, 09:50
Geewiz v Takealot
Returned two transcend 128 gig micro sd cards on 10 December 2020 recommended for dashcam usage. However 15 minutes of first use message appeared on my Garmin dashcam "SD card performance degraded" I returned both cards via courier, my expense. To date matter still unresolved. Unlike the service at Takealot. I returned an item valued at R5699 on 06 January 2021.....on 09 January 2021....three days later I was refunded. Clearly I prefer doing business with Takealot being a company from whom I purchased expensive items over some years now and whose aftersale and customer service has been consistently excellent.
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Geewiz's replyOfficial
12 Jan 2021, 11:44Hi Michael. So sorry about this :( Unfortunately our returns person was booked off for COVID, is still not back. We had some temps to fill the gaps, but it's taking longer than expected. I am personally following up on your return now and will be in touch soon. Regards, Nicole - GM
Geewiz's reply12 Jan 2021, 11:44
Official
Hi Michael. So sorry about this :( Unfortunately our returns person was booked off for COVID, is still not back. We had some temps to fill the gaps, but it's taking longer than expected. I am personally following up on your return now and will be in touch soon. Regards, Nicole - GM
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Sherman A's updateReviewer Update
14 Jan 2021, 12:49Nicole certainly kept her promise. I am of the view that whats more important is not so much the nature of the complaint but rather how corperate business responds in resolving the complaint. In this regard Geewiz did not fail. Thank you Nicole.
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Sherman A's update14 Jan 2021, 12:49
Reviewer Update
Nicole certainly kept her promise. I am of the view that whats more important is not so much the nature of the complaint but rather how corperate business responds in resolving the complaint. In this regard Geewiz did not fail. Thank you Nicole.