Geewiz Returns Manager

Bought an item from Geewiz and it was not as described from their site. I then requested a return for it to be replaced. I did not request a refund, as they had the product I'm looking for. I only received communication that they are investigating the request, ever since then the status is still the same and I bought the item in August 2022. When contacting them, emails are not returned and the call center telephone rings forever.