CJ
Charles J

1 reviews | Active since Jul 2013

22 Dec 2020, 15:41

Geewiz not accepting return item because supplier cannot resell it

I always was very happy with my service from Geewiz, but my last interaction was them left a bitter taste in my mouth.

I bought a product and the product description did not specifically state that it wasn't a SATA device. In no way could I have known that the device would not be compatible with my device.

I received it and was still an IDE device. I immediately informed them and they came to pick it up.

Now, quite a few days later I'm informed that I wouldn't be credited with the return because the supplier couldn't resell it.

Whether I get credited or not, is irrelevant to whether the supplier can resell it, it is that the product details were insufficient and ended up incompitble, with no way of me knowing.

Can the supplier please let me know when last they did sell one of these IDE devices?

0
Replies (1)
Geewiz
Geewiz's reply04 Jan 2021, 11:23
Official
We are so sorry about your bad experience Charles :(
As per our site, the item you purchased requires a 5.25" IDE Hard drive
Unfortunately, the packaging was in bad condition, thus resulting in the supplier rejecting it
We tried our best to assist, have since processed a partial refund as agreed