GeeWiz experience has been rather disappointing

My GeeWiz saga goes as follows.

On the 31st of January 2022, I placed two orders. One for a GeeWiz inverter and another for assorted electronic equipment, amongst others, a 12v CCTV power supply. Cost for the inverter, with delivery, was R2100.

My inverter was delivered on the 1st of February 2022, and upon opening the box, I noticed that it was a scratched, second-hand unit without a manual or the one nut for connecting the wire to the battery. GeeWiz agreed to collect and replace the unit. They did not have stock, so they agreed to upgrade me to the Mecer unit, with no additional cost to me, even though I offered to pay the difference.

When my second order arrived, it included a completely wrong power supply unit, so of course, I had to organise for that to be sent back and wait for the correct unit to be delivered. So far, I’ve had two out of two orders be a hassle.

When the Mecer inverter unit arrived, I hooked it up and noticed it makes a very low frequency beeping noise, even with the power being on and steady, the battery fully charged. This led to a lot of emails and calls, with me eventually being told to make contact with Mustek here in Cape Town and consult with them, since they are the original supplier. One Mustek technician told me that the sound is normal and another said he can’t hear the sound on any recording I send.

Eventually I got fed up and asked GeeWiz to take the unit back. They organised the same courier to come and collect the package, which of course I have to pay for, since the unit is not “faulty”, even though the sound is driving me mad.

The final refund amount on the 17th of February 2022 is R1733.03 out of my original R2100 payment, quite a heavy charge for the courier, all things considered. Overall, my GeeWiz experience has left a rather sour taste in my mouth. Two out of two orders wrong, it ended up costing me extra time and money, meaning in the future, I’ll avoid them just for the hassle factor alone.