From hero to zero.

Really terrible customer service. They used to be so good & reliable.

Ordered a second hand (used) item from them - only to discover it does not function as intended. It took days to keep trying to set it up to work with my devices. Never worked. Eventually sent it back.

Return was not acknowledged for days (actually system still shows they are waiting for it) I had proof of delivery from courier.

Then I was told by Odwa that I needed to pay a restocking fee as well as the return courier fee as the item was not faulty.

I was clear in that the restocking does not apply due to it being sold as used and that the unit was faulty. It is an end of life Logitech Harmony Hub that does not work with newer devices like the PlayStation 5.

They insisted the unit works but it did not for my use with my devices.

They used to be so professional and great to deal with. Be careful when dealing with them now - it is no longer the same company or people or culture that you knew from before. Sad really.