SG
Stephan G

1 reviews | Active since Jul 2020

23 Jul 2020, 17:24

Excellent after-sales service!

The quality of after-sales service (Primary communications with Jannie Lubbe, the technical manager) is astoundingly good. They have gone above and beyond the call of duty to collect a defective item (of very small retail value, making the effort that they went to all the more remarkable), have it tested by the suppliers, replaced, and resent. The collection (in an outlying area 1500 km away from the Geewiz offices) was done promptly on the exact date provided by them, updates on the progress were provided throughout the process, and the item is being replaced. When I told Jannie that we really didn't expect this level of service on so 'small' an item, he rep**** that it doesn't matter what the item is worth; what matters is that the client paid for it and deserves a fully functional product. Highly recommended!

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Replies (1)
Geewiz
Geewiz's reply23 Jul 2020, 19:54
Official
Thanks so much Stephan :)