1 reviews | Active since Jun 2020
Do not buy Ubiquiti products from them
Do not buy ubiquiti products from them, there is no support. I had 2 Unifi POE switches, 24 and 48 ports each valued 15k or so. They stopped functioning same time, so I sent it back to them, they then sent back to their "supplier". Result, 1st switch they say surge damage, warranty void, they do not repair, so written off. 2nd switch, they say out of warranty, they not going to touch it, so written off. I asked them nicely to give me a damage report so I can claim from insurance if these are surge/;ightening damages, but they refused to do so saying out of warrranty, they not going to check, they do not have repair facility to check. BUT, when the 1st unit which is in warranty, they easiy turned around to say it is surge damage and warranty void, but the 2nd unit all of a sudden they do not have facility to check it.... in other words, if these expensive equipment is broken, for what ever reason, they do not care and you need to buy new ones......
We’re sorry to hear about your experience and understand how frustrating it must be to deal with equipment issues. We strive to follow manufacturer policies regarding warranty coverage and damage assessments, and we regret any inconvenience this has caused.
Regarding your request for a damage report, we did provide the necessary documentation that you may use for your insurance claim. While surge or lightning damage is typically not covered under warranty, we recognize the importance of having this information for your records.
Your feedback is valuable, and we will continue working to improve our communication and support processes. If you have any further concerns or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Pretty.
We’re sorry to hear about your experience and understand how frustrating it must be to deal with equipment issues. We strive to follow manufacturer policies regarding warranty coverage and damage assessments, and we regret any inconvenience this has caused.
Regarding your request for a damage report, we did provide the necessary documentation that you may use for your insurance claim. While surge or lightning damage is typically not covered under warranty, we recognize the importance of having this information for your records.
Your feedback is valuable, and we will continue working to improve our communication and support processes. If you have any further concerns or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Pretty.