LW
Long W

1 reviews | Active since Mar 2023

19 Nov 2025, 17:20

Did not honour pricing on order. Tried to hide the facts from me.

TLDR: We had a confirmed transaction, they told me they did not have stock, and it turns out they did have stock, but they refused to honour the transaction.

Long version: I bought and paid for batteries on their website after following a google ad. My payment was accepted, my order was confirmed. Then a few days later I received an e-mail that their supplier no longer had stock and that they would need to refund me. I accepted the refund, what else could I do? Yet, a few days later, I was searching for batteries again (clearly I still need batteries), and here it pops up again. The same batteries, just now at double the price, confirmed in stock. I confirmed this with them and they said they have them, in their warehouse. Their explanation around this didn't really make sense to me.

My belief is that they made a mistake on pricing (it was quite cheap but not ridiculously so) but felt it easier to try to convince me that they did not have stock, rather than admit they made a pricing error. Possibly there is also CPA implications. "Out of stock" - nothing can be done. But pricing error - that's debatable about whether they are bound by it. As I stated, this wasn't a blatant or "obvious error", as has been pointed out that the CPA would not apply to blatantly obvious errors. I believe they should have honoured the price advertised (and not just advertised, legally speaking the transaction had been done. I was charged on my credit card and had received an order confirmation) or then, if it was truly an error, they should have played open cards with me.

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