EP
Ethan P
1 reviews | Active since Feb 2019
10 May 2024, 17:04
Can’t keep their promises, terrible after sales support
I had returned my product in perfect working order with full original packaging based on a discussion with GeeWiz to get a refund.
After a refund was agreed upon and sending the product back, I waited weeks before hearing anything from them before I had to follow up again. Now claiming the original person was not available, i was told i could not get a refund as agreed upon and could only get store credit.
What is the point of spending money to send a product back in promise of getting a refund if it would just be changed at the last minute? Stay away from this company if you value after sales support.
Helpful (0)
Replies (2)0
Replies (2)
Geewiz's replyOfficial
24 May 2024, 15:24Hi Ethan
Once again we are so sorry that your return took longer than expected.
I believe you have received your voucher to purchase another unit.
We hope all is in order now.
Please feel free to contact me in future, if you have any queries.
Regards,
Melissa
CS & Returns Manager
Once again we are so sorry that your return took longer than expected.
I believe you have received your voucher to purchase another unit.
We hope all is in order now.
Please feel free to contact me in future, if you have any queries.
Regards,
Melissa
CS & Returns Manager
Geewiz's reply24 May 2024, 15:24
Official
Hi Ethan
Once again we are so sorry that your return took longer than expected.
I believe you have received your voucher to purchase another unit.
We hope all is in order now.
Please feel free to contact me in future, if you have any queries.
Regards,
Melissa
CS & Returns Manager
Once again we are so sorry that your return took longer than expected.
I believe you have received your voucher to purchase another unit.
We hope all is in order now.
Please feel free to contact me in future, if you have any queries.
Regards,
Melissa
CS & Returns Manager
EP
Ethan P's updateReviewer Update
02 Jun 2024, 23:04Yes that’s exactly the issue? I was promised a normal refund but after the long wait my only option was to take a voucher which I am now forced to use on your site, even though you are more expensive than almost all other retailers.
Do not agree to refunds if you are going to turn around and change it to a “voucher” after making customers wait for weeks, just for it to be a waste of money because of the terrible pricing.
Do not agree to refunds if you are going to turn around and change it to a “voucher” after making customers wait for weeks, just for it to be a waste of money because of the terrible pricing.
EP
Ethan P's update02 Jun 2024, 23:04
Reviewer Update
Yes that’s exactly the issue? I was promised a normal refund but after the long wait my only option was to take a voucher which I am now forced to use on your site, even though you are more expensive than almost all other retailers.
Do not agree to refunds if you are going to turn around and change it to a “voucher” after making customers wait for weeks, just for it to be a waste of money because of the terrible pricing.
Do not agree to refunds if you are going to turn around and change it to a “voucher” after making customers wait for weeks, just for it to be a waste of money because of the terrible pricing.