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hlengiwe M
1 reviews | Active since Jul 2016
03 Feb 2025, 09:47
Broken device
I purchased volkano earpods in December, and one was not working, matter reported i had to return them which also took some time due to December holidays,i had to go drop them in the store, in January, got the communication that they were fixed i went to fetch them bc again, they’re still not working this time both
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Geewiz's replyOfficial
07 Feb 2025, 11:03Hi Hlengiwe
The earbuds were actually replaced with a new pair by our supplier, and I sincerely apologize that they were also unfortunately defective.
We are currently waiting for your response to our email with your banking details so we can process your refund. Please provide them at your earliest convenience so we can resolve this matter promptly.
Kind regards,
Pretty.
The earbuds were actually replaced with a new pair by our supplier, and I sincerely apologize that they were also unfortunately defective.
We are currently waiting for your response to our email with your banking details so we can process your refund. Please provide them at your earliest convenience so we can resolve this matter promptly.
Kind regards,
Pretty.
Geewiz's reply07 Feb 2025, 11:03
Official
Hi Hlengiwe
The earbuds were actually replaced with a new pair by our supplier, and I sincerely apologize that they were also unfortunately defective.
We are currently waiting for your response to our email with your banking details so we can process your refund. Please provide them at your earliest convenience so we can resolve this matter promptly.
Kind regards,
Pretty.
The earbuds were actually replaced with a new pair by our supplier, and I sincerely apologize that they were also unfortunately defective.
We are currently waiting for your response to our email with your banking details so we can process your refund. Please provide them at your earliest convenience so we can resolve this matter promptly.
Kind regards,
Pretty.