MO
Mahomed O
1 reviews | Active since Oct 2014
26 Jan 2023, 13:11
Bad service when returning product.
Very bad service when doing a return. Painfull and very long process to return 1 product. Had to follow up for 3 months to eventually get my return. Doesnt come close to takealot 3 day maximum turnaround to collect and fulfill the refund.
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Replies (1)
Geewiz's replyOfficial
26 Jan 2023, 15:04Hi Mahomed
Sincere apologies for this error, on our part :( Somehow, your bank details for the refund slipped through the cracks and it was not sent to our refunds department to process.
I am working on improving our returns processes. Our accounts department has processed your refund, and has sent through the POP via email.
Many apologies again, for the mix up and delay is resolving this return for you.
Regards
Nicole
GM
Sincere apologies for this error, on our part :( Somehow, your bank details for the refund slipped through the cracks and it was not sent to our refunds department to process.
I am working on improving our returns processes. Our accounts department has processed your refund, and has sent through the POP via email.
Many apologies again, for the mix up and delay is resolving this return for you.
Regards
Nicole
GM
Geewiz's reply26 Jan 2023, 15:04
Official
Hi Mahomed
Sincere apologies for this error, on our part :( Somehow, your bank details for the refund slipped through the cracks and it was not sent to our refunds department to process.
I am working on improving our returns processes. Our accounts department has processed your refund, and has sent through the POP via email.
Many apologies again, for the mix up and delay is resolving this return for you.
Regards
Nicole
GM
Sincere apologies for this error, on our part :( Somehow, your bank details for the refund slipped through the cracks and it was not sent to our refunds department to process.
I am working on improving our returns processes. Our accounts department has processed your refund, and has sent through the POP via email.
Many apologies again, for the mix up and delay is resolving this return for you.
Regards
Nicole
GM