GEARFLEX RENT TO OWN ****MER!

My husband and I had a very poor experience with Gearflex. In January 2026, I paid a deposit for a rent‑to‑own vehicle that was promised for delivery on 24 January. The vehicle was never delivered. For more than two months, I was continuously told that delays were due to staff errors, and I received ongoing updates and photos of the vehicle. However, on the day of collection, the Toyota dealership refused to release the vehicle due to outstanding payments by Gearflex. I cancelled the agreement on 27 March 2026 and requested a refund. Although I was promised an immediate refund and later informed of a 5–7 working‑day policy, no refund has been received. Based on my experience, communication was misleading and the matter remains unresolved. We would caution other consumers to be very careful should they want to take a vehicle with them.