very poor service and customer commitment

we are very disappointed with the service and attitude of Gauteng Furniture removals & storage. we engaged with David 2 months prior to our move and the promises made were all empty. our furniture was collected as agreed in JHB, and we informed them 2 months prior that we would want the furniture delivered to CT within a certain window period since we are dependent on it. David indicated that he will try his best to have our furniture delivered to CT as close to the 7th as possible. the furniture was collected on the 5th but never delivered up until the 12th at 1am in the morning. when you try to follow up, David just indicates that he is a sales person, you must engage with the Office(Yolande), the office tells you that you agreed with David, he must resolve it. the office does not return your calls or provide any feedback. their attitude is we don't response to customers, sale teams does. the sales team don't bother too. we had to sleep on the floor for 6 days because GFR were refusing to be open, transparent and honest. we not not recommend them even if they offer you a free service. they are unreliable, not honest and cant communicate with their clients. they even wanted to charge us more for the delivery knowing that the items on the agreed inventory was reduced. if you what you age quickly and increase your stress levels, then maybe consider using GFR. unfortunately 1 is the lowest rating we allowed to submit, if we had a choice it would have been a negative rating.......