Extremely bad service. *********** Accounts department.

I am an owner of a unit in a complex managed by above agency. We have been billed for "reminders" which we had never received from them but expected to pay. We have queried these charges since December 2016 and only in June 2017 after continuous emails sent to them month on month , we were part credited and expected to pay the balance as well as all the interest accumulated on those reminders never sent to us. We had followed a complaints procedure laid out on their website whereby you send an email with your complaint to the director, he will send an acknowledgment email within a day and the complaint will be investigated and we were to receive feedback within 20 days

We had emailed the director of the company Casper Du Plessis on the 28th June 2017 , he responded in acknowledgment on the 29th June 2017 that he would investigate and get back to us and to date...we have had no feedback from him despite us having emailed him again on the 19th August 2017.

For an entire year 2 ********** , we had not received a statement from them and were billed for these ridiculous reminders @ R265 per month plus interest on that. Their response to us not receiving the statement was that they had the incorrect details for us ( which by the way, we had updated with them in 2014). They say they didn't have the correct contact details for us, but when it came to handing us over to lawyers for collection, the lawyers were given the correct details to call us and deliver summons to us (to the same details we had updated with them in 2014).

We have done their accounts responsibilities by reconciling our account month on month and sending it to them with our proof of payment yet to date 20th September 2017, we are still receiving a statement with an overstated balance.

You send the accounts department emails and they blatantly ignore you.

I have dealt with the following staff: Casper Du Plessis Emilia Steyn Marietjie Kemp Celine Bouwer Annamarie Du Toit Kariena Mowart

If a Director of a company can disregard complaints and requests, what can you expect from the staff employed by that company.