Gauteng Management Agents
Verified Business
|1|2 Reviews (last 12 months)|Responds in 8h 19m
Gauteng Management Agents
Verified Business
|1
2 Reviews (last 12 months)
Responds in 8h 19m
AI Review Summary
Based on recent customer reviews, Gauteng Management Agents is regarded as a reliable and professional managing agent within the South African real estate sector. Customers consistently mention responsive communication, helpful staff, and strong administrative support for trustees and bodies corporate. A recurring theme is appreciation for individual team members who go the extra mile to resolve queries quickly and clearly. Long standing clients highlight transparency, accurate record keeping, and dependable financial reporting. A dissenting voice raises concerns around deposit handling and perceived unprofessional conduct following tenant transitions.
Performance(last 12 months):
Reply Time
8h 19mNPS Score
-100Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 8h 19m
Reply Time
8h 19m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 8h 19m
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLN
Lonwabo N
1 reviews | Active since Sept 2026
7 Sept 2026, 15:29
Poor Communication, Billing Concerns and Lack of Owner Consultation
I am extremely disappointed with the service and communication from GMA. As an owner of an apartment, I have experienced ongoing concerns regarding the management of electricity billing and the introduction of a new prepaid electricity service provider. What concerns me most is that, as owners, we were not consulted regarding the procurement or appointment of this service provider. A decision that directly affects owners and the way we are billed for electricity was made without proper consultation or communication with us. For August, I received an electricity charge on my GMA statement while the same electricity charges also appeared on the service provider's statement. We were informed that the new service provider's services would only start in September, yet the service had already started in August. My electricity was subsequently switched off, leaving me with no choice but to pay the service provider directly in order to have my electricity restored. The costs associated with the new service are significantly higher, which makes the situation even more frustrating. It feels as though owners are placed in a position where they ultimately have to pay, even when legitimate concerns about the billing and implementation have not been addressed. I have written several emails requesting clarity and assistance, but no one seems willing to properly attend to or resolve the matter. My concerns remain unanswered. I also signed an Acknowledgement of Debt (AOD) around May or June, but I am still not convinced that the amounts and charges were correctly calculated. I have raised concerns about the billing and requested clarity, but I feel that these concerns have not been properly addressed before expecting me to accept the amounts owed. As an owner, I expect transparent communication, proper consultation, accurate billing and accountability from the managing agent. Unfortunately, my experience with GMA has been extremely frustrating. I feel that decisions affecting owners are being made without sufficient consultation, while owners are left to deal with the financial consequences and struggle to get proper assistance when concerns are raised.
Helpful (0)
|Replies (0)LN
Lonwabo N
1 reviews | Active since Sept 2026
7 Sept 2026, 15:29
Poor Communication, Billing Concerns and Lack of Owner Consultation
I am extremely disappointed with the service and communication from GMA. As an owner of an apartment, I have experienced ongoing concerns regarding the management of electricity billing and the introduction of a new prepaid electricity service provider. What concerns me most is that, as owners, we were not consulted regarding the procurement or appointment of this service provider. A decision that directly affects owners and the way we are billed for electricity was made without proper consultation or communication with us. For August, I received an electricity charge on my GMA statement while the same electricity charges also appeared on the service provider's statement. We were informed that the new service provider's services would only start in September, yet the service had already started in August. My electricity was subsequently switched off, leaving me with no choice but to pay the service provider directly in order to have my electricity restored. The costs associated with the new service are significantly higher, which makes the situation even more frustrating. It feels as though owners are placed in a position where they ultimately have to pay, even when legitimate concerns about the billing and implementation have not been addressed. I have written several emails requesting clarity and assistance, but no one seems willing to properly attend to or resolve the matter. My concerns remain unanswered. I also signed an Acknowledgement of Debt (AOD) around May or June, but I am still not convinced that the amounts and charges were correctly calculated. I have raised concerns about the billing and requested clarity, but I feel that these concerns have not been properly addressed before expecting me to accept the amounts owed. As an owner, I expect transparent communication, proper consultation, accurate billing and accountability from the managing agent. Unfortunately, my experience with GMA has been extremely frustrating. I feel that decisions affecting owners are being made without sufficient consultation, while owners are left to deal with the financial consequences and struggle to get proper assistance when concerns are raised.
0
Replies (0)F