1 reviews | Active since Oct 2024
complete lack of customer focus
"I am extremely disappointed with the service I received from Body Corporate Complex Management. Unfortunately, my experience has been marred by a complete lack of customer focus. The team seems to be *********** and disorganized, with a confused group of people in the office who appear to be unclear about their roles and responsibilities.
Every time I've tried to contact them, I've been met with a lack of understanding and a general sense of apathy. It's clear that they are not prioritizing the needs of their customers,
I've had to chase them multiple times for simple issues, only to be told that they are can’t due lame excuse or that it's 'being processed'. The communication is poor, and it's clear that they are not proactive in resolving issues.
As a customer, I expect a certain level of service and competence from a management company. Unfortunately, Body Corporate Complex Management falls far short of these expectations. I would not recommend them to anyone and would advise others to look elsewhere for a more customer-focused and competent management team."
Thank you for your message. We appreciate your feedback and are committed to resolving your issue. However, we believe it's important to clarify some details that were not included in your review.
The issue at hand stems from a noise complaint and the subsequent fine issued to you. Our team acted in accordance with our responsibilities as a managing agency, responding to the body corporate's request to address the noise complaint. We have clear evidence of the noise disturbance, including voice notes sent to our office.
We issued a fine for the noise complaint, in line with the body corporate rules. I would like to clarify that your allegations of us not responding to clients are unfounded. I have personally seen 19 emails between yourself and at least one employee at GMA, not including the emails with the portfolio manager. You had communicated that the fine was issued unfairly and that you had not been warned. Please note that the body corporate rules clearly state this in point 13, and I will ensure we send a copy to you for your information.
When the fine was issued, you contacted our credit control department, and it was explained that this matter needed to be handled by the portfolio manager. The portfolio manager informed you that the fine could not be removed due to the written complaint and evidence submitted to us. You then claimed you were away at the time of the incident, which was not the case.
We have always acted fairly and in line with our duties as a managing agent.We understand your frustration, but we believe it is important to address these issues directly rather than through social media. We are here to assist the greater community and ensure a harmonious living environment for all residents.
If you would like to discuss this matter further, please feel free to give me a call. However, the fine will remain on your account.
Thank you for your understanding.Best regards,
Natacia
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Thank you for your message. We appreciate your feedback and are committed to resolving your issue. However, we believe it's important to clarify some details that were not included in your review.
The issue at hand stems from a noise complaint and the subsequent fine issued to you. Our team acted in accordance with our responsibilities as a managing agency, responding to the body corporate's request to address the noise complaint. We have clear evidence of the noise disturbance, including voice notes sent to our office.
We issued a fine for the noise complaint, in line with the body corporate rules. I would like to clarify that your allegations of us not responding to clients are unfounded. I have personally seen 19 emails between yourself and at least one employee at GMA, not including the emails with the portfolio manager. You had communicated that the fine was issued unfairly and that you had not been warned. Please note that the body corporate rules clearly state this in point 13, and I will ensure we send a copy to you for your information.
When the fine was issued, you contacted our credit control department, and it was explained that this matter needed to be handled by the portfolio manager. The portfolio manager informed you that the fine could not be removed due to the written complaint and evidence submitted to us. You then claimed you were away at the time of the incident, which was not the case.
We have always acted fairly and in line with our duties as a managing agent.We understand your frustration, but we believe it is important to address these issues directly rather than through social media. We are here to assist the greater community and ensure a harmonious living environment for all residents.
If you would like to discuss this matter further, please feel free to give me a call. However, the fine will remain on your account.
Thank you for your understanding.Best regards,
Natacia
***