Theft of vehicle Gateway Mall secured parking

Our Vehicle was ****** from Gateway Shopping mall's secure parking. Witnesses alerted a \security guard\" whilst the vehicle was being ******, but the security guard did absolutely nothing, nor did he report it. When we arrived in the parking area, the incident had happened about 10 minutes prior.We ran to the information desk but the staff had such a\" no care\" attitude and very slow to respond.There was NO compassion and I became very emotional.We asked if they could arrange transport for myself and my daughter to the hotel,while my husband remained to give a report to police,but they werent willing to help. When the \"head of security\" arrived, he was slow to react to the situation.OnlyWhen police arrived to interview and view security footage he was helpful and did his part.The security camera's were in very poor working order. They could only see how our vehicle was \"tail gated\" through the boom gate. Why did the security guard not respond to the witnesses?? How did they not pick this up on the camera's??We have had NO feedback from the security of the mall at all, as to why this happened. It is absolutely UNACCEPTABLE!!!!!!"