NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Gateway Shopping Mall
How is Gateway Shopping Mall rated on Hellopeter?
Hellopeter has tracked Gateway Shopping Mall across 63 reviews. Gateway Shopping Mall hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Gateway Shopping Mall? Write a review to help others decide.
Recent reviews (5)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
***
Yesterday morning I was shopping at the Food *****'s Market in Centurion Gateway Shopping Centre. I shop here almost every week. When it was my turn to pay, two cashiers were reluctant to help me and kept passing the buck to each other. Cashier Priscilla Monama accused me of not paying for my eggs. Even though I showed her the proof of payment, her attitude made me feel deeply offended and uncomfortable. Then, the cashier next to her incited another customer to hurl personal insults and verbal abuse at me, while all the supervisors and managers present turned a blind eye. Later, I asked to see the manager, and after waiting for a long time, the managers avoided seeing me. All of this—the cashiers, supervisors, and managers—happened purely because I am Chinese. They exhibited severe racial **************, and this behavior is completely unacceptable.
1 reviews | Active since Oct 2026
***
Yesterday morning I was shopping at the Food *****'s Market in Centurion Gateway Shopping Centre. I shop here almost every week. When it was my turn to pay, two cashiers were reluctant to help me and kept passing the buck to each other. Cashier Priscilla Monama accused me of not paying for my eggs. Even though I showed her the proof of payment, her attitude made me feel deeply offended and uncomfortable. Then, the cashier next to her incited another customer to hurl personal insults and verbal abuse at me, while all the supervisors and managers present turned a blind eye. Later, I asked to see the manager, and after waiting for a long time, the managers avoided seeing me. All of this—the cashiers, supervisors, and managers—happened purely because I am Chinese. They exhibited severe racial **************, and this behavior is completely unacceptable.
1 reviews | Active since Apr 2026
Terrible service
It’s high time I raised a serious concern about the terrible service being provided by the service and security teams at Gateway. Today was the final straw. At around 5:00 AM, security guards stopped us from passing through the mall and from accessing the ATMs. We have always known that Gateway opens its doors at 5:00 AM to allow people to pass from one side to the other and to access the ATMs. In fact, even yesterday, Wednesday, 26 August, we were allowed to pass through at that time. Yet today, all of a sudden, we were told that this is no longer permitted. Gateway is a huge mall. If you are not going to allow people to walk through, then what alternative route are you providing for those who need to get to the other side? Why not proactively create a designated passage for people who simply need to pass through? If new rules are being implemented, customers should be informed in advance instead of being caught off guard. If access to the ATMs is also going to be restricted until 7:00 AM, then please be proactive and work with banks such as FNB to provide an outside ATM for customers who need services such as eWallets, just as ABSA and Nedbank have done. Why should someone who urgently needs access to money at 5:00 AM be told to wait until 7:00 AM? What made the situation even worse was the extremely rude manner in which we were spoken to. This is also not the first time I have had concerns about Gateway’s security and service. On another occasion, my phone was ****** in the bathroom. I politely asked security to show me where I could view the CCTV footage, but I was told that this was not possible because there were too many people coming in and out. The frustrating part is that I actually saw the person who stole my phone. She was directly behind me, and I could have potentially identified her if I had been given the opportunity to view the footage. This experience left me seriously questioning how security incidents are being handled at Gateway. Gateway used to be a great shopping mall, but the standard of service seems to have deteriorated significantly, especially since COVID-19. Today, it feels no different from an ordinary shopping centre in the CBD: poor service, inadequate customer care, poor communication, and a lack of empathy. Customers should not have to fight to access basic services or be treated disrespectfully when raising legitimate concerns. If Gateway is implementing new access and security procedures, then communicate them properly, provide reasonable alternatives, and train your security staff to treat customers with respect. This situation needs to be addressed urgently. Gateway can and should do much better.
1 reviews | Active since Apr 2026
Terrible service
It’s high time I raised a serious concern about the terrible service being provided by the service and security teams at Gateway. Today was the final straw. At around 5:00 AM, security guards stopped us from passing through the mall and from accessing the ATMs. We have always known that Gateway opens its doors at 5:00 AM to allow people to pass from one side to the other and to access the ATMs. In fact, even yesterday, Wednesday, 26 August, we were allowed to pass through at that time. Yet today, all of a sudden, we were told that this is no longer permitted. Gateway is a huge mall. If you are not going to allow people to walk through, then what alternative route are you providing for those who need to get to the other side? Why not proactively create a designated passage for people who simply need to pass through? If new rules are being implemented, customers should be informed in advance instead of being caught off guard. If access to the ATMs is also going to be restricted until 7:00 AM, then please be proactive and work with banks such as FNB to provide an outside ATM for customers who need services such as eWallets, just as ABSA and Nedbank have done. Why should someone who urgently needs access to money at 5:00 AM be told to wait until 7:00 AM? What made the situation even worse was the extremely rude manner in which we were spoken to. This is also not the first time I have had concerns about Gateway’s security and service. On another occasion, my phone was ****** in the bathroom. I politely asked security to show me where I could view the CCTV footage, but I was told that this was not possible because there were too many people coming in and out. The frustrating part is that I actually saw the person who stole my phone. She was directly behind me, and I could have potentially identified her if I had been given the opportunity to view the footage. This experience left me seriously questioning how security incidents are being handled at Gateway. Gateway used to be a great shopping mall, but the standard of service seems to have deteriorated significantly, especially since COVID-19. Today, it feels no different from an ordinary shopping centre in the CBD: poor service, inadequate customer care, poor communication, and a lack of empathy. Customers should not have to fight to access basic services or be treated disrespectfully when raising legitimate concerns. If Gateway is implementing new access and security procedures, then communicate them properly, provide reasonable alternatives, and train your security staff to treat customers with respect. This situation needs to be addressed urgently. Gateway can and should do much better.
1 reviews | Active since Oct 2024
NOT BABY FRIENDLY!
There are no mom/baby friendly places. They do not provide a private place for moms to breastfeed. They do not provide suitable baby changing rooms. At least Sandton Mall provides us with these safe and clean facilities. Absolute inconvenience from management at Gateway!
1 reviews | Active since Oct 2024
NOT BABY FRIENDLY!
There are no mom/baby friendly places. They do not provide a private place for moms to breastfeed. They do not provide suitable baby changing rooms. At least Sandton Mall provides us with these safe and clean facilities. Absolute inconvenience from management at Gateway!
1 reviews | Active since Mar 2023
Poor management
Clicks Gateway shopping mall with poor management and unprofessional staff. I filed a complaint regarding the chairs that they had lying all over the sales floor after i had addressed it to the manager who did nit do anything about not even to instruct his staff to remove the chairs. As i was shopping at clicks i was then knocked by a chair that made my leg swollen and was limping. I then made the manager aware about it and he had no care in the world. I then filled a complaint through their complaints page, from that tome i have been sending emails for feedback/ follow up on the complaints but no one seemed to care to atleast give me a call even after i had given them my contact details and the time to contact me… manager is very slow and unprofessional the service is terrible
1 reviews | Active since Mar 2023
Poor management
Clicks Gateway shopping mall with poor management and unprofessional staff. I filed a complaint regarding the chairs that they had lying all over the sales floor after i had addressed it to the manager who did nit do anything about not even to instruct his staff to remove the chairs. As i was shopping at clicks i was then knocked by a chair that made my leg swollen and was limping. I then made the manager aware about it and he had no care in the world. I then filled a complaint through their complaints page, from that tome i have been sending emails for feedback/ follow up on the complaints but no one seemed to care to atleast give me a call even after i had given them my contact details and the time to contact me… manager is very slow and unprofessional the service is terrible
1 reviews | Active since Dec 2025
URGENT COMPLAINT: Unacceptable Treatment and Refusal of Return – PEP Cell
To PEP Customer Service / Management, I am writing this email in extreme anger and disappointment regarding the shocking and unacceptable service I received at PEP Cell, Gateway Mall on 23 December 2025 at approximately 16:05. On 20 December 2025, I purchased two devices from PEP Cell Durban (Store 4702) for my son and my sister. The only reason I bought these devices was so they could connect to Wi-Fi to watch YouTube and stream content. Both devices fail to connect to Wi-Fi, which makes them completely useless to me. I went to the Gateway Mall PEP Cell store to return the devices. The devices are not damaged, still in their original boxes, with all accessories and the original till slip, and the return is within the 7-day return period. Instead of helping me, I was treated disrespectfully and unfairly. After explaining the problem, the manager told me they could not assist because the store does not have Wi-Fi to test the devices. I was then told—in a very rude manner—that I must bring my home fibre router to the store so they can test the phone. This request is absolutely ridiculous, unreasonable, and unacceptable. I made it very clear that the devices do not suit my needs, yet I was still refused a return. I was told it is not their problem, and that I must drive all the way back to Durban Central, which is far from where I live, because staff at the original store “did not explain properly.” To make matters worse, the manager spoke to me loudly and disrespectfully in front of other customers, causing me serious embarrassment. Customers were staring because of how loudly and aggressively she spoke to me. This behavior is unprofessional and humiliating. When I asked to speak to someone senior, I was told she is the highest person available and that I must call customer service myself. This is completely unacceptable for a paying customer who is simply asking for help within policy. This was disgusting, embarrassing, and shocking customer service. I have never been treated this poorly in my life. I am demanding the following: An immediate return and full refund for both devices. A formal investigation into the behavior of the Gateway Mall PEP Cell staff and management. Urgent feedback on how this situation will be resolved. PEP has completely failed me as a customer. I expect this matter to be handled immediately. Regards, An extremely angry and disappointed customer
1 reviews | Active since Dec 2025
URGENT COMPLAINT: Unacceptable Treatment and Refusal of Return – PEP Cell
To PEP Customer Service / Management, I am writing this email in extreme anger and disappointment regarding the shocking and unacceptable service I received at PEP Cell, Gateway Mall on 23 December 2025 at approximately 16:05. On 20 December 2025, I purchased two devices from PEP Cell Durban (Store 4702) for my son and my sister. The only reason I bought these devices was so they could connect to Wi-Fi to watch YouTube and stream content. Both devices fail to connect to Wi-Fi, which makes them completely useless to me. I went to the Gateway Mall PEP Cell store to return the devices. The devices are not damaged, still in their original boxes, with all accessories and the original till slip, and the return is within the 7-day return period. Instead of helping me, I was treated disrespectfully and unfairly. After explaining the problem, the manager told me they could not assist because the store does not have Wi-Fi to test the devices. I was then told—in a very rude manner—that I must bring my home fibre router to the store so they can test the phone. This request is absolutely ridiculous, unreasonable, and unacceptable. I made it very clear that the devices do not suit my needs, yet I was still refused a return. I was told it is not their problem, and that I must drive all the way back to Durban Central, which is far from where I live, because staff at the original store “did not explain properly.” To make matters worse, the manager spoke to me loudly and disrespectfully in front of other customers, causing me serious embarrassment. Customers were staring because of how loudly and aggressively she spoke to me. This behavior is unprofessional and humiliating. When I asked to speak to someone senior, I was told she is the highest person available and that I must call customer service myself. This is completely unacceptable for a paying customer who is simply asking for help within policy. This was disgusting, embarrassing, and shocking customer service. I have never been treated this poorly in my life. I am demanding the following: An immediate return and full refund for both devices. A formal investigation into the behavior of the Gateway Mall PEP Cell staff and management. Urgent feedback on how this situation will be resolved. PEP has completely failed me as a customer. I expect this matter to be handled immediately. Regards, An extremely angry and disappointed customer
1 reviews | Active since Dec 2025
Customer service
There is a review i need to write about this store just waiting for a a final few days to spill out what they did to me if they don't do what they promised. Cos at the moment I am getting communication about what they intend to do but no action
1 reviews | Active since Dec 2025
Customer service
There is a review i need to write about this store just waiting for a a final few days to spill out what they did to me if they don't do what they promised. Cos at the moment I am getting communication about what they intend to do but no action