POOR SERVICE AT ZARA GATEWAY

I purchased an item for R1354 in May 2023. I fell horribly ill with Covid,that triggered severe bronchitis,therefore I was unable to try on item. To make things worse my entire family including my domestic also fell ill. I went to return the item,to the store after being booked off work for 3 weeks. By this time the item was 1 week past the return window of 30 days. I was informed by the rude and abrupt store Manager faith that she could not assist. She could clearly see the herpes sores on my lips and nose,an still refused to help. She lacks empathy and needs to be trained in customer service, I provided all Documentation ,which was ignored by her. In this tough times nobody has money to throw away,and I puchase frequently from Zara. I asked for contact numbers for higher authority,and she crudely remarked!GO LOOK IT UP!.