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Vivesh N

1 reviews | Active since Jul 2017

10 Aug 2019, 19:34

Garden Court uMhlanga has no blankets :(

Currently in my second night stay at Garden Court UMhlanga. Thus far all has been great but as night reached, the need for another blanket arose. There are two double beds in the room and only one blanket. I called guest services and was advised that I need to speak to housekeeping, no answer. I then dialled using the housekeeping button, that call routed to guest services, was transferred again to housekeeping, no answer. Called housekeeping again, call was routed to guest services. I advised that I am struggling with a request for an additional blanket. Hues services advised that they would get hold of housekeeping. I was called back by guest services advising that there are no blankets available. So, Garden Court uMhlanga, from a blanket perspective is not able to cater for its number of rooms. Absolutely shocking and appalling to me. For one of the better hotels around, this is rediculous. The manager and someone from house keeping just came by and provided another duvet but it is disturbing that this hotel can't cater for additional banket requests. If a room has two beds, it would be logical to provide two blankets and not just one but with what seems to be a ahortage here, they have their reasons I guess. Still, don't expect this to be unreasonable request at an establishment of this calibre.

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Replies (1)
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Vivesh N's update14 Aug 2019, 11:32
Reviewer Update
HI again, on the day of check out, i met with the manager of house keeping. He did apologise and advise that remediation steps are in progress. Overall, it was a good stay.