Poor handling of Customer matter by Tsogo Sun

I recently met with Hope Mabaso from Tsogo Sun to discuss concerns over how a matter had been handled by Tsogo Sun. Hope, a manager at the Hotel Group assured me that he would resolve the matter and provide me with feedback within 3 days. It has been 3 weeks and I am still waiting. I am hugely disappointed in Tsogo Sun having been a customer for a number of years.