A bad experience

If you had the misfortune that your flight is cancelled the fly company will book a hotel for you it doesn't look bad until now It happens to me today and I was taken to the Garden court . I arrive at the restaurant at 7 30 pm at 10 pm they bring what I ordered without cutlery at 10 30 pm they brought the fork and the knife everything was cold and I have to wait until 11 pm for the water and the coke probably it was just my misfortune perhaps this is not the common denominator for this service but for me It was a very bad experience