HS
Hilda S
1 reviews | Active since May 2021
16 Oct 2024, 13:13
THROW YOUR MONEY IN THE BIN
I pay R370 a month for NOTHING. My second rejection is because they only pay for the in-hospital shortfall. It is a total waste of money., Charlene Pienaar who I dealt with on both occasions has a terrible attitude.
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GapRisk Administrators's replyOfficial
17 Oct 2024, 10:56Good day, Ms Stroebel
Thank you for your feedback.
Our quality assurers have listened to the telephonic conversations with our assessor. She remained professional while you insisted on payment of benefits that are expressly stipulated as exclusions.
As usual, we advise our clients to please carefully read your policy documents. Also, we offer a pre-assessment service where you can request a pre-assessment of your claim prior to your procedure.
Please feel free to contact us should you require further feedback to your concerns.
Kind regards,
The GapRisk / GapCover Team
Thank you for your feedback.
Our quality assurers have listened to the telephonic conversations with our assessor. She remained professional while you insisted on payment of benefits that are expressly stipulated as exclusions.
As usual, we advise our clients to please carefully read your policy documents. Also, we offer a pre-assessment service where you can request a pre-assessment of your claim prior to your procedure.
Please feel free to contact us should you require further feedback to your concerns.
Kind regards,
The GapRisk / GapCover Team
GapRisk Administrators's reply17 Oct 2024, 10:56
Official
Good day, Ms Stroebel
Thank you for your feedback.
Our quality assurers have listened to the telephonic conversations with our assessor. She remained professional while you insisted on payment of benefits that are expressly stipulated as exclusions.
As usual, we advise our clients to please carefully read your policy documents. Also, we offer a pre-assessment service where you can request a pre-assessment of your claim prior to your procedure.
Please feel free to contact us should you require further feedback to your concerns.
Kind regards,
The GapRisk / GapCover Team
Thank you for your feedback.
Our quality assurers have listened to the telephonic conversations with our assessor. She remained professional while you insisted on payment of benefits that are expressly stipulated as exclusions.
As usual, we advise our clients to please carefully read your policy documents. Also, we offer a pre-assessment service where you can request a pre-assessment of your claim prior to your procedure.
Please feel free to contact us should you require further feedback to your concerns.
Kind regards,
The GapRisk / GapCover Team