MK
Magda K
1 reviews | Active since Jul 2022
04 Jul 2022, 10:06
Don't waste your money.
What a waste of money!! Do not use them. I have paid my premiums for 4 years and when I wanted to make one small claim there was all sorts of issues. Save your money, don't even try using them. They will find something else to ask you to supply so that they don't have to pay.
Helpful (0)
Replies (3)0
Replies (3)
GapRisk Administrators's replyOfficial
04 Jul 2022, 10:56Dear Ms/Mrs Magda K.
We are sorry for your experience. As always, we advise our clients to read their policy contracts clearly and ensure that claims fall within the benefits provided - we would only repudiate a claim when that claim falls outside the scope of benefits, or when your medical scheme rejected that claim, or alternatively request further information in order to make an informed decision. Please provide us with the opportunity to respond to your concerns regarding your Western GapCover Policy personally by contacting us at *** or ***,quoting either your policynumber (policynumber starting with GAP and ending with S) or your id number. We will be sure to respond to you asap.
Have a good day.
Kind regards,
GapRisk Team
We are sorry for your experience. As always, we advise our clients to read their policy contracts clearly and ensure that claims fall within the benefits provided - we would only repudiate a claim when that claim falls outside the scope of benefits, or when your medical scheme rejected that claim, or alternatively request further information in order to make an informed decision. Please provide us with the opportunity to respond to your concerns regarding your Western GapCover Policy personally by contacting us at *** or ***,quoting either your policynumber (policynumber starting with GAP and ending with S) or your id number. We will be sure to respond to you asap.
Have a good day.
Kind regards,
GapRisk Team
GapRisk Administrators's reply04 Jul 2022, 10:56
Official
Dear Ms/Mrs Magda K.
We are sorry for your experience. As always, we advise our clients to read their policy contracts clearly and ensure that claims fall within the benefits provided - we would only repudiate a claim when that claim falls outside the scope of benefits, or when your medical scheme rejected that claim, or alternatively request further information in order to make an informed decision. Please provide us with the opportunity to respond to your concerns regarding your Western GapCover Policy personally by contacting us at *** or ***,quoting either your policynumber (policynumber starting with GAP and ending with S) or your id number. We will be sure to respond to you asap.
Have a good day.
Kind regards,
GapRisk Team
We are sorry for your experience. As always, we advise our clients to read their policy contracts clearly and ensure that claims fall within the benefits provided - we would only repudiate a claim when that claim falls outside the scope of benefits, or when your medical scheme rejected that claim, or alternatively request further information in order to make an informed decision. Please provide us with the opportunity to respond to your concerns regarding your Western GapCover Policy personally by contacting us at *** or ***,quoting either your policynumber (policynumber starting with GAP and ending with S) or your id number. We will be sure to respond to you asap.
Have a good day.
Kind regards,
GapRisk Team
MK
Magda K's updateReviewer Update
04 Jul 2022, 12:55My claim falls well within the scope and it is a very small claim. I am currently out of the country and when we phoned in to find out why all of a sudden extra documents are needed and to let them know that I don't have access to everything, I was told that I can just phone my medical aid and the doctors to get the reports. So I need to spend more money on international calls than what the small claim will pay out??? No thank you, I rather cancel the policy. The customer service of GapRisk is very poor.
MK
Magda K's update04 Jul 2022, 12:55
Reviewer Update
My claim falls well within the scope and it is a very small claim. I am currently out of the country and when we phoned in to find out why all of a sudden extra documents are needed and to let them know that I don't have access to everything, I was told that I can just phone my medical aid and the doctors to get the reports. So I need to spend more money on international calls than what the small claim will pay out??? No thank you, I rather cancel the policy. The customer service of GapRisk is very poor.
GapRisk Administrators's replyOfficial
04 Jul 2022, 16:01Dear Mrs Kempenaar
Thank you for your feedback. We will never disclose your personal information (claims/conditions) on a public platform, therefor cannot respond to the claims made above. However, one of our claims assessors is in private electronic contact with you in order to finalise your claim.
Safe travels abroad. All the best.
Kind regards,
GapRisk Team
Thank you for your feedback. We will never disclose your personal information (claims/conditions) on a public platform, therefor cannot respond to the claims made above. However, one of our claims assessors is in private electronic contact with you in order to finalise your claim.
Safe travels abroad. All the best.
Kind regards,
GapRisk Team
GapRisk Administrators's reply04 Jul 2022, 16:01
Official
Dear Mrs Kempenaar
Thank you for your feedback. We will never disclose your personal information (claims/conditions) on a public platform, therefor cannot respond to the claims made above. However, one of our claims assessors is in private electronic contact with you in order to finalise your claim.
Safe travels abroad. All the best.
Kind regards,
GapRisk Team
Thank you for your feedback. We will never disclose your personal information (claims/conditions) on a public platform, therefor cannot respond to the claims made above. However, one of our claims assessors is in private electronic contact with you in order to finalise your claim.
Safe travels abroad. All the best.
Kind regards,
GapRisk Team