MS
Moira S
1 reviews | Active since Mar 2009
31 Jul 2022, 12:23
Super unfriendly returns policy
Bought two games yesterday for 10 year old grandchild's birthday in a week's time from their Somerset West store. She lives far from us, we live far from S Mall. We will be taking the games to her next weekend. Was not sure if the games were suitable, or if she already had them. I was told I had 3 days after purchase to return them. Great, by that time she wouldn't have seen them. The assistant extended this until 9 August. Still forces me to rush back after the weekend if I need to return them. Certainly won't buy again unless policy changes.
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GAME 4U's replyOfficial
01 Aug 2022, 11:30 Dear Valued Customer,
Thanks for sharing your feedback.
Please note that our returns policy differs based on the nature of the products, some products can be returned even after several months however as these are games, the return period is much shorter to avoid abuse of the system as a game can be played and completed within a few days and then returned.
Many other retailers in South Africa and across the world adopt the same policy with regard to video games due to the reasons above.
Our sales assistant was happy to extend the return period for you based on your situation and we are sorry that this was not satisfactory enough.
Please feel free to reach out to us via the support email on our website: www.game4u.co.za with any further comments, concerns, or suggestions you wish to share.
Kind regards
Game 4U Support Team
Thanks for sharing your feedback.
Please note that our returns policy differs based on the nature of the products, some products can be returned even after several months however as these are games, the return period is much shorter to avoid abuse of the system as a game can be played and completed within a few days and then returned.
Many other retailers in South Africa and across the world adopt the same policy with regard to video games due to the reasons above.
Our sales assistant was happy to extend the return period for you based on your situation and we are sorry that this was not satisfactory enough.
Please feel free to reach out to us via the support email on our website: www.game4u.co.za with any further comments, concerns, or suggestions you wish to share.
Kind regards
Game 4U Support Team
GAME 4U's reply01 Aug 2022, 11:30
Official
Dear Valued Customer,
Thanks for sharing your feedback.
Please note that our returns policy differs based on the nature of the products, some products can be returned even after several months however as these are games, the return period is much shorter to avoid abuse of the system as a game can be played and completed within a few days and then returned.
Many other retailers in South Africa and across the world adopt the same policy with regard to video games due to the reasons above.
Our sales assistant was happy to extend the return period for you based on your situation and we are sorry that this was not satisfactory enough.
Please feel free to reach out to us via the support email on our website: www.game4u.co.za with any further comments, concerns, or suggestions you wish to share.
Kind regards
Game 4U Support Team
Thanks for sharing your feedback.
Please note that our returns policy differs based on the nature of the products, some products can be returned even after several months however as these are games, the return period is much shorter to avoid abuse of the system as a game can be played and completed within a few days and then returned.
Many other retailers in South Africa and across the world adopt the same policy with regard to video games due to the reasons above.
Our sales assistant was happy to extend the return period for you based on your situation and we are sorry that this was not satisfactory enough.
Please feel free to reach out to us via the support email on our website: www.game4u.co.za with any further comments, concerns, or suggestions you wish to share.
Kind regards
Game 4U Support Team