Poor service, incorrect items, and no accountability.

I had an extremely disappointing experience. On 9 July, I placed and paid for Red Dead Redemption 1 for PS4, which was advertised on both their website and BobShop. I was later contacted and told the game wasn’t actually in stock — even though it’s still listed online.

Reluctantly, I agreed to take Dying Light 2 for PS4 instead and even sent a screenshot via WhatsApp to confirm. Yet when the package arrived, I received Dying Light 2 for PS5 — a completely different item.

This is now the second time I’ve received incorrect information and products from this store. It’s incredibly frustrating to go out of my way to confirm details, only to still get the wrong item. Even worse, the original item I ordered is still being advertised as available.

Despite multiple requests, no refund has been processed and there’s been no clear communication on when or how this will be resolved. Most companies have standard return and refund policies in place for situations like this, yet I’ve had to follow up several times with no results.

I cannot recommend this store based on my experience. Poor service, incorrect items, and no accountability.