Poor service and no communication

I bought the Lego Harry Potter PS4 game on Wednesday 25 November on their website and paid via eft and emailed the proof of payment to *** I opted to collect my order from the Rosebank store....I got no response after 2 emails??? I then called on Tuesday gave them my order# 11680 to which they acknowledged receiving my proof of payment email but had not allocated the funds to my order... Today a week later I called the Rosebank store in the morning and they promised to call me back within 10 minutes...I am still no closer to resolving this issue??? How can you not pick up my payment and allocate it to my order after a week??? Other sites they allocate payments immediately.

I am sorry but the lack of communication and effort is shocking to be honest...I thought I would give you guys a shot but I am no reluctant to purchase on your online store in future and I will most likely stick with Koodoo,Raru and Loot to be honest...