Poor customer service
Bought am X Box controller, kid spilled juice onto it shortly after, took back to Game4U in Fourways, guys not at all helpful, refused to even let it be looked at (even though we would loose the warranty anyway once opened) – took controller to Incredible Connection and they gladly offered to look at it and clean it without charge and we did not even purchase it there!
Helpful (0)
Replies (3)0
Replies (3)
GAME 4U's replyOfficial
07 Jun 2021, 16:36Dear Valued Customer,
We are sorry to hear that you had a bad experience at one of our stores, unfortunately, our in-store staff is unable to open and repair the faulty controller as they are sales staff and not repair technicians, nor are they allowed to perform any action that will void your warranty with Xbox.
We are sorry to hear that you had a bad experience at one of our stores, unfortunately, our in-store staff is unable to open and repair the faulty controller as they are sales staff and not repair technicians, nor are they allowed to perform any action that will void your warranty with Xbox.
GAME 4U's reply07 Jun 2021, 16:36
Official
Dear Valued Customer,
We are sorry to hear that you had a bad experience at one of our stores, unfortunately, our in-store staff is unable to open and repair the faulty controller as they are sales staff and not repair technicians, nor are they allowed to perform any action that will void your warranty with Xbox.
We are sorry to hear that you had a bad experience at one of our stores, unfortunately, our in-store staff is unable to open and repair the faulty controller as they are sales staff and not repair technicians, nor are they allowed to perform any action that will void your warranty with Xbox.
's updateReviewer Update
07 Jun 2021, 16:42So you don't have repair technicians that can help nor are you able to send it to Xbox to have a look if they can repair it?
's update07 Jun 2021, 16:42
Reviewer Update
So you don't have repair technicians that can help nor are you able to send it to Xbox to have a look if they can repair it?
GAME 4U's replyOfficial
08 Jun 2021, 09:52Dear Valued Customer,
We do not have Xbox repair technicians at Game 4U Fourways Mall and unfortunately we are unable to send it to Xbox as the controller was damaged due to negligence which is not covered under their warranty.
We do not have Xbox repair technicians at Game 4U Fourways Mall and unfortunately we are unable to send it to Xbox as the controller was damaged due to negligence which is not covered under their warranty.
GAME 4U's reply08 Jun 2021, 09:52
Official
Dear Valued Customer,
We do not have Xbox repair technicians at Game 4U Fourways Mall and unfortunately we are unable to send it to Xbox as the controller was damaged due to negligence which is not covered under their warranty.
We do not have Xbox repair technicians at Game 4U Fourways Mall and unfortunately we are unable to send it to Xbox as the controller was damaged due to negligence which is not covered under their warranty.