Poor client services

No customer service. I bought my very first XBOX in 23 December 2019 and just before lockdown a headset. During the lockdown, I realized that my headset is not always working when plugged into the console. After lockdown, I took the head set back and after testing they reported that there is nothing wrong with the headset. so my next stop will be where was Games4U - They did not even give me a chance to explain. So to them is just that it is now out of warranty and not. Neglect of customer service is what is lacking in our retail industry and you have proved me just right on this