NO RESPONSE FROM NGB & GGB DESPITE MULTIPLE COMPLAINTS

I am extremely disappointed with the National Gambling Board (NGB) and the Gauteng Gambling Board (GGB). These are supposed to be regulatory bodies that protect consumers and ensure licensed operators treat players fairly, yet despite my many attempts to reach out via email to lodge a formal complaint. I have received non response at all.

I have sent multiple emails explaining my issue and providing supporting evidence , but both the NGB & GGB have failed to even acknowlegde receipt of my complaint. This lack of communication is unacceptable for organizations that are mandated to uphold transparency , accountability , and fairness in the gambling industry.

Customers like myself rely on these boards to step in when operators act unfairly , yet right now it feels like there is no protection for players at all. If regulatory bodies cannot respond to serious complaints, it raises questions about how they are serving the public.

I will continue to for accountability , but i am extremely disappointed by the silence and lack of professionalism shown by both the NGB and GGB. Players deserve better than this!