Gambling board took almost a full month to give feedback

I played sportbet(pick 3) for South African lotto plus on the 10th of July 2018. I then noticed that after the results, I did get the 3 numbers from the power ball results.

I went to Sportbet with the impression that I won, when I get there, the brunch manager Gloria from Sunnyside Pretoria Sportbet told me that I did not win because the 3rd number is from power ball number and in order for me to win, I was suppose to get 3 numbers excluding from the power ball number. I then requested to see the terms and condition for pick 3 South African power ball specifically. She then said she does not have the terms and condition in the brunch and suggested we call 3 of the regular customers to confirm the terms and condition. I asked her why not get me the terms and condition from their head office instead because it was very unprofessional how they operate. I did record the conversation throughout the process.

I then sent an e-mail the the gambling board on the 20th of July, complaining. Busi Makhubo from Gambling board sent me an e-mail on the 1st of August 2018 saying she is busy with an investigation and she will give me feedback in due course. Until today I haven't got any feedback or at least an update.

It clearly does not look like I can rely on gambling board to assist me to get the terms and conditions from Sportbet.