tM
tshego M
1 reviews | Active since Nov 2022
14 Mar 2025, 09:14
Refund nd exchange on sale items
Order number GXB632933 I bought the shoes online,nd the very same day I went to the store to fit the shoes.its pink platform sandals,they dnt fit,at all.i then wrote them an email to say,I dnt want the shoes anymore. Wat am I going to do with the shoes? They are saying their policy says they dnt do refunds or exchanges on sale items.atleast if they would allow to do an exchange with something else that I would wear.now wat am I going to do with the sandals? I wrote them an email before even the shoes can be shipped. Some lady called me ,I explained to her ,she said her superior will call.even now I haven't received a call from them
Helpful (0)
Replies (3)0
Replies (3)tM
tshego M's updateReviewer Update
14 Mar 2025, 09:44Leeto called me,she still says it's their policy that they dnt do exchanges or refund on sale items.im not satisfied with the service that im getting from galxboy. Wat am i gna do with the shoes? I dnt like the rudeness of the lady. Firstly she must learn to treat clients with respect. M still not happy with the service, I want an exchange or refund .I cnt be keeping shoes that m not going to wear.
tM
tshego M's update14 Mar 2025, 09:44
Reviewer Update
Leeto called me,she still says it's their policy that they dnt do exchanges or refund on sale items.im not satisfied with the service that im getting from galxboy. Wat am i gna do with the shoes? I dnt like the rudeness of the lady. Firstly she must learn to treat clients with respect. M still not happy with the service, I want an exchange or refund .I cnt be keeping shoes that m not going to wear.
tM
tshego M's updateReviewer Update
14 Mar 2025, 09:45Extremely poor service
tM
tshego M's update14 Mar 2025, 09:45
Reviewer Update
Extremely poor service
Galxboy's replyOfficial
14 Mar 2025, 09:50Good Day Tshegofatso,
Thank you for reaching out to GALXBOY.
Upon placing your order, a confirmation email was sent outlining our policy that sale items are not eligible for exchanges or refunds. As requested, we also reached out to provide further clarification.
Thank you for reaching out to GALXBOY.
Upon placing your order, a confirmation email was sent outlining our policy that sale items are not eligible for exchanges or refunds. As requested, we also reached out to provide further clarification.
Galxboy's reply14 Mar 2025, 09:50
Official
Good Day Tshegofatso,
Thank you for reaching out to GALXBOY.
Upon placing your order, a confirmation email was sent outlining our policy that sale items are not eligible for exchanges or refunds. As requested, we also reached out to provide further clarification.
Thank you for reaching out to GALXBOY.
Upon placing your order, a confirmation email was sent outlining our policy that sale items are not eligible for exchanges or refunds. As requested, we also reached out to provide further clarification.